FAQs


Customer Service
Ordering Information
Return Information
Security Information
Shipping Information

International Shipping

Customer Service

How do I contact Child Perfume?
Email: info@childperfume.com
Telephone: 1-805-379-1884 (local/international)
Fax: 818-707-6920
Mail & In-Store Pick Up: 5321 Sterling Center Drive, Westlake Village, CA 91361
Press Inquiries: info@childperfume.com or 1-805-379-1884

What are Child Perfume's hours of operation?
We are in the office from 8:30 am to 4:30 pm Pacific Time, Monday through Friday, excluding holidays. We look forward to assisting you with all of your needs and please know that we will respond to your messages and emails as quickly as possible upon our return. Thank you for shopping at Child Perfume! 

Does Child Perfume offer gift wrapping?
We offer free gift wrapping. In the Comments or Ordering Instructions Section, please note which items you would like wrapped and any special message you would like included.

Does Child Perfume guarantee its products and services?
We guarantee the freshness and purity of all our products. We also guarantee that your order will arrive in safe and excellent condition. If for some reason your order arrives broken or damaged, please contact us immediately (via phone or email) and we will make arrangements to remedy the situation. Please have your order number handy.

How accurate are Child Perfume's product descriptions?
Every care has been taken to ensure that all product descriptions and colors are as accurate as possible at the time of publishing but we cannot accept responsibility for any omissions or errors in this information. Accuracy of colors and color charts is not guaranteed because each computer displays colors in slightly different ways.

DISCLAIMER
Child Perfume does not represent or warrant that the content accessible in this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.

How do I know if the item I ordered is in stock?
All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available and if or when they will be available again.

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Ordering Information


What if an item I am interested in purchasing is not on the website?
Please contact us and we will let you know when we expect that the product will be available again.

Who do I contact for product information or questions?
Please feel free to email or call us with any questions you may have using the information listed above.

How do I place an order?
To place your order online, simply click on the "Add to Cart" button below the product you would like to purchase. Click on the "VIEW CART" link at the top of every page when you're finished shopping! Orders can also be placed on the telephone during normal customer service hours.

What methods of payment are accepted?
We accept Visa, Mastercard, American Express, Discover & Paypal. Money orders are accepted by mail to the address above. We're sorry, we cannot accept personal or third-party checks.

Do I have to register to place an order?
No, but if you register on childperfume.com you can save order information, your shipping address as well as payment information.

What if I forget my password?
Click on "I forgot my password" and enter your email address. A link will be sent to your email address to reset your password. Please note that all passwords must be 8-12 characters in length. If your account becomes locked, please contact customer service to have the account unlocked and a temporary password issued.

What do I do if I cannot get my gift certificate to work online?
Please make sure that the gift certificate number does not contain any spaces. If it still will not process please contact customer service during regular business hours.

Can I use more than one Gift or Discount Coupon Code?
Only one Promotional/Coupon Code is permitted per order and it must be entered correctly in the Code box provided at the checkout page. When entered correctly the Code gift or discount will show in your basket. A Code gift or discount cannot be provided if it has not been entered at the checkout or after your order is confirmed.

How is Minimum Spend determined?
When a Promotional/Coupon Code requires a minimum spend, the minimum spend excludes delivery fees, taxes. When returning items from your order, if you used a discount/coupon code and your order no longer qualifies, the discount/coupon value will be deducted from your refund; if you used a free gift with purchase Coupon and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund. When a Coupon Code provides a free gift, the free gift is not eligible for exchange or refund.

How do I receive my free gift with purchase?
Simply enter the corresponding code in the space provided in the shopping cart. Gifts with purchase are not eligible for exchange or refund. Please see Return Policies if you are returning any part of an order for which you received a free gift with purchase.

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Return Information


What is Child Perfume's return policy?
Child Perfume will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell.

How do I return an unused item to Child Perfume?
To complete your return, we require a receipt or proof of purchase.
If you need to return an item, simply send us a request to return the merchandise via email at info@childperfume.com or phone us at 805-179-1884. Be sure to tell us which items you wish to return.

We ask that you specify the reason for your return in the email or phone call, as we love to learn how to serve you better. 

Once your request is approved, we will notify you via email or on the phone and you will be issued a Return Authorization Number. You may then send back the merchandise which is unopened, unused and in saleable condition, along with your Return Authorization Number.

Please note: Do not send merchandise in a padded envelope or non-sturdy packages - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in saleable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.

Once we receive your returned merchandise, we will promptly credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to a Child Perfume error. 

Do you need a pre-paid return label? We would be happy to send you one, please note $5.95 will be deducted from your return for the cost of the label.

How do you handle returns when I received a free gift with purchase?
If you received a free gift with purchase and your order no longer qualifies when you return an item, the free gift must be returned unused or its value will be deducted from your refund. Please feel free to keep your complimentary samples and any coupons you may have received and enjoy them.

Return Shipping
To return your product, you should mail your product to:
Child Perfume
Attn: Returns
CRMA #_________
5321 Sterling Center Drive
Westlake Village, CA
91361

Thank you for shopping at Child Perfume!

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Security Information

Are my transactions secure?
Child Perfumeuses industry standard SSL encryption (scrambling) to insure safe transmission of secure information. For more information, please see our Privacy Policy & Terms of Use.

What do I do if I receive a Payment Processing Error?
Our customer service team is able to assist you with any payment processing error, so please contact us (via phone or email) with any problems you may have placing orders. Most payment processing errors are due to our fraud protection service detecting a difference in the billing address of the credit card and the billing address entered on the order. Please make sure the billing address is entered exactly as it appears on your credit card statement.


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Shipping & In-Store Pick Up Information

Can I pick up my order in your store?
Yes! We offer free pick up for our local customers. Select the In-Store Pick Up option from the shipping menu and we will contact you as soon as your order is ready. Please allow at least 3 hours for processing during normal business hours. Orders placed after hours will be processed the following business day. Store hours for pick up are Tuesday through Friday 10am-4pm PST, please call if you are unable to come by during those hours and we will do our best to accommodate you!

Our address is 5321 Sterling Center Drive, Westlake Village, CA 91361.

Does Child Perfume offer free shipping?
Yes! Standard Contiguous USA Domestic Ground shipping is free on orders $75* or more. Just select the free shipping option from the menu when checking out. Offer not available on shipments to Alaska, Hawaii, US Territories, or International destinations.

*Valid on orders of $75 or more after any promotions or discounts have been applied.

When will my order ship?
Most Domestic orders are shipped within one business day of receipt. We ship Monday through Friday. Orders placed on Saturday and Sunday are processed on the following Monday. If there should be any delay in shipment or if a product is temporarily out of stock we will notify you right away via email or telephone. All Expedited orders must be placed by 12 noon PST to be shipped the same business day.

Your credit card will be charged when your order is placed. PayPal payments are processed immediately, and if your order is canceled, you will be refunded promptly.

For International orders, please see below: Does Child Perfume ship outside the United States?

What if an item I ordered is not in stock?
Child Perfume will contact you to notify you of the backorder if it occurs. When the item is back in stock we will ship your backorder immediately at no additional cost.

Can I ship and bill to different addresses?
Yes however, verification of the shipping address may be required which can take up to five business days. We will contact you in the event that we are seeking verification from your credit card issuer.

Can Child Perfume ship items that contain alcohol?
Items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, spray perfumes, nail polish remover, nail polish, etc.) are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments, you will need to choose UPS Ground, or USPS Ground in Checkout, for shipments in the contiguous United States. For P.O. Box addresses, USPS Ground is the only shipping method available. For Alaska, and Hawaii, UPS and FedEx are the only permitted means of shipping. If your location is not served by one of these carriers, we are unable to ship Dangerous Goods go you. Some countries have restrictions regarding import of this type of merchandise as well. This applies only to the Limited Edition Child Eau de Parfum Spray 2 oz.

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International Shipping

Child Perfume does not offer International shipping.


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